Refund Policy

 

Last Updated: July 2026

Customer satisfaction is important to us. Please read our refund policy carefully.

Refund Eligibility

Refunds are only applicable if:

• You receive a damaged product.
• You receive the wrong product.
• Your order is lost during shipping and cannot be delivered.

Non-Refundable Situations

Refunds will not be provided for:

• Change of mind.
• Incorrect address provided by the customer.
• Normal fragrance or skincare preferences.
• Products damaged after delivery due to misuse.

Refund Process

To request a refund, please contact us within 48 hours of receiving your order with:

• Order Number
• Product Photos
• Clear description of the issue

Email:

Info@aromiyaessence

Once approved, refunds will be processed to the original payment method within 5-7 business days.